RAGDC

Terms of Service

Last updated: May 2026.

Acceptance of terms

By accessing or using RAGDC, you agree to be bound by these Terms. If using on behalf of an organisation (company, team), you represent that you have the authority to bind that organisation. We may update these Terms as the product evolves; material changes will be announced via email or in-app notice at least 30 days in advance.

Service description

RAGDC provides a multi-tenant retrieval-augmented generation (RAG) SaaS: upload documents to build knowledge bases or bind Microsoft 365 to query SharePoint in real time, paired with multi-model inference (Claude / GPT). Differences between free and paid tiers are defined on the /pricing page. We may adjust plan quotas, model availability, or discontinue a feature with reasonable notice.

Acceptable use

You may not use RAGDC to: (a) violate any applicable law; (b) infringe others' intellectual property or privacy; (c) transmit malware or harassment; (d) circumvent billing, quotas, or rate limits; (e) attempt unauthorised access to other tenants' data. Violation results in immediate account suspension.

Intellectual property

You retain ownership of all documents and conversation content you upload to RAGDC. We claim no ownership of your content and do not use it to train third-party models. The RAGDC platform code, UI, branding, and documentation are the intellectual property of AIVault Ltd. and may not be copied or derived without written consent.

Subscriptions, billing, limitation of liability

Subscriptions auto-renew at the chosen cycle; you may cancel from workspace settings (effective at the end of the current period). Monthly granted credits expire at period end; top-up credits never expire but are bound to your workspace and non-transferable. Stripe handles payments; refunds follow local law. To the maximum extent permitted by law, RAGDC is not liable for any indirect, incidental, or consequential damages; our aggregate liability is capped at the fees you actually paid for the service in the 12 months preceding the claim.